Great care is taken to ensure your order arrives in the same condition it leaves us; our larger deliveries are contracted to a specialised courier company Avanti Express. Not only have they many years experience in delivering large items such as artificial grass and carpets, but they provide an excellent customer service including:
- 2-man delivery teams – let the courier do all the heavy lifting
- Your choice of drop-off location – Avanti don’t just drop your grass at the front gate, they’ll take it to any accessible area of your property.
Deliveries may take up to 5 working days from placing your order, but most* are delivered within 4 working days.
Avanti will call you about 2 days in advance of their proposed delivery date to check that there will be someone at the address to receive the order. Feel free to negotiate an alternative delivery date and time with the courier directly.
Our smaller artificial grass products are shipped via our preferred package courier APC Overnight. APC guarantee that your order will be with you the next-day** before 4pm
* During Spring 2012, 90% of our customers’ goods arrived within 4 working days of order confirmation
** Due to our office opening hours, orders placed over the weekend will be dispatched on the following Monday; orders placed on Tuesdays will be dispatched on the following Wednesday; orders placed after 12 noon on a working day may occasionally be dispatched the following working day. APC only normally deliver on weekdays – Saturday deliveries are available on request (additional fees apply).